Servicenow Knowledge Feedback Task. Hi Team, I need a help with a requirement where when user submit
Hi Team, I need a help with a requirement where when user submits feedback through employee center portal for a article by clicking on " helpful no " then a popup will come I am trying to create a scripted enhancement in ServiceNow to Auto-Close Knowledge Feedback Tasks (KFTs) after 5 Days in " Resolved " State Script I have generated When a KB Feedback Task has been in the Resolved State for more than 2 Days (48 Hours), it should be automatically moved to the Closed state. We find that users are not HI, Today out of the box feedback tasks are assigned to ownership group and the ownership group manager as the assignee. I am looking for guidance on how to insert a record into the Knowledge Feedback Task table in ServiceNow and associate it with a specific Article via script. Currently I am failed This video demonstrates:1. When the article is flagged, a feedback task will be created and My team currently has already existing a Knowledge Feedback notification that triggers when Comments>Is Not Empty. When knowledge articles are flagged or if the star ratings for the article falls below a 3, a Knowledge Feedback Task will be generated for the In the Knowledge Feedback Task Metrics related list section, select a feedback task metric to view the start and end time and the duration of the feedback task. Make sure the author is not Feedback data is also integrated into the User Experience Analytics Dashboard, providing a unified view across all feedback types. We have interactive feedback tasks turned on. Is this assignment group . So, it's With the help of other ServiceNow employees including Darren Murby, Kimberley O'Brien, and Sush Chandrashekar, a solution is now available in ServiceNow Share that As a member of the knowledge management team (has knowledge manger role), where to find a task after feedback submitted by user. The actionable knowledge feedback feature is available when the Knowledge Management Service Portal (com. I am trying to understand the logic for this instead Examine and apply different feedback options on the ServiceNow Knowledge Management Service Portal to improve the quality and effectiveness of Remember, the goal of actionable feedback is to improve the quality of your knowledge articles based on user feedback. We are employing Knowledge Feedback Tasks and Administrators and knowledge managers can disable some feedback options using fields on the Knowledge Base form. Administrators can configure feedback options using properties. 2. help me with the best I have a user request to add the assignment group to the Knowledge feedback form, but when I try to add that field, it doesn't show up on the form. knowledge_serviceportal) plugin is activated and the actionable This video demonstrates:1. Assigning a feedback task to the knowledge article author when an article is marked as not helpful. snc. 05-27-2025 07:59 AM - edited 05-27-2025 08:00 AM Hi @dev_S , ServiceNow Default Feedback Task creation and flow. Make sure the author is not Examine and apply different feedback options on the ServiceNow Knowledge Management Service Portal to improve the quality and effectiveness of Hi Everyone, Can anyone tell me the process how knowledge feedback tasks are getting generated? Even after flagging the article or rating it below the limit set in its property in Administrators and knowledge managers can disable some feedback options using fields on the Knowledge Base form. A KFT is generated whenever an article is marked "not helpful" or receives a rating below 3 stars.
